Fraud, Complaints and Review Policy

Report any request for payment, impersonation, unauthorised data collection, duplicate registration scheme, token resale, false representation or other suspicious activity through the official Lagos Power Connect contact channel (support@lagospowerconnect.ng or 0909 334 4007). Do not pay anyone or share a token with an unauthorised person.

A registrant may submit a complaint about registration, communication, verification conduct, data privacy, suspected fraud or token fulfilment. Complaints should state the applicant's full name, registered telephone number, relevant date, nature of complaint and any available evidence.

PawaPlay will reasonably review complaints and may request additional information. A complaint does not guarantee that a registration will be selected or that a decision will change. Selection outcomes remain subject to available resources, fair operational criteria and verification.

A person who believes their personal data has been handled improperly may submit a privacy complaint through the official contact channel and may also complain to the Nigeria Data Protection Commission where applicable.

PawaPlay may investigate complaints and suspected misuse, suspend affected entries, preserve records and cooperate with lawful investigations. Retaliation against a person who makes a good-faith complaint is not permitted.